3 Surefire Tips on How to Fix a Bad Client Relationship
“The customer is always right”– Marshall Field
You must have heard this quote at one time or another. In fact, it has become the golden rule for almost every business in this world. That’s why most businesses trying their utmost to deliver a high-quality customer service to all clients. If customers are happy and satisfied, they will keep coming back. Customers’ 5-star reviews and compliments serve lifelines in building business’ trust, credibility, and integrity.
However, keeping clients satisfied is easier said than done. We cannot deny that no matter how hard we try, we’re imperfect. Unforeseen situations come and leave customers with a bad impression about a particular business. Sometimes, we fail to deliver the output that our customers expect. These bad impressions often make us feel humiliated, and our natural reaction is to end any transactions with that particular client.
Here’s how to fix a bad client relationship and transform them into your satisfied, loyal clients!
Praise and criticism seem to me to operate exactly on the same level. If you get a great review, it’s really thrilling for about ten minutes. If you get a bad review, it’s really crushing for ten minutes. Either way, you go on. – Ann Patchett
Recognize the Issue
The culprit behind an unsatisfied or bad review or complaint is a problem. It is important to trace the root cause of the bad client relationship as it will guide you on what steps to take next.
For example, if a customer didn’t receive the product he or she expected, ask your courier what happened to the products you shipped. If not, it may be that there’s a problem in the packaging and your staff failed to ship the products on time. Whatever it is, try to troubleshoot to identify and isolate the problem. The moment you recognize the problem, you can then take the necessary steps to correct it.
Don’t Let Your Ego Stand in The Way to Apologize
Whenever you receive a negative review or criticism, your immediate natural reaction would be to be defensive. Of course, someone is threatening to ruin your image, so it would be natural to stand up and defend yourself. However, you must not hold on to your ego long enough to ignore your customers. Remember the golden rule above? Yes. The customer is always right. You’re in a business, and your mission is to give a great customer service.
It is important to apologize. Even if you felt like they’re wrong, apologize anyway. This will show that you’re genuine and humble enough to recognize your mistakes and you’re willing to correct it. Also, don’t forget to thank them. If it weren’t for their negative reviews, you wouldn’t be able to realize the flaws you have in your current business model.
Respond in a polite and timely manner
Whenever you receive a negative review, your customer is genuinely unhappy. Therefore, don’t try to level their rage with your own, as it’ll only aggravate things. What you need to do, instead, is to respond to them in a polite, kind, and calm way. When they’re calm, they’re most likely willing to coordinate with you in solving the problem at hand.
More in Business Lounge
Knowing The Reasons Why Many Women Prefer to Live Alone Might Just Convince You to Do So As Well
Women have an unfair image of being obsessed with the idea of marrying and settling down with a partner. In fact,...December 20, 2019
You’ll Be Amazed to See The Incredible & Surprising Features These Celebrities Have Inside Their Homes
While the rich and famous may have plenty of things in common with regular folks, it’s no secret that some aspects...December 19, 2019
Get toi Know The Inspiring Couple Behind America’s Favorite Chinese Fast Food Restaurant
It’s no secret that Americans love eating Chinese food. No wonder a lot of restaurants serving delicious Asian cuisine have found...December 18, 2019
Millionaires Tend to Be Happier in Life Because of This Simple Thing That Has Nothing to Do With Money
It’s no secret that millionaires live a charmed life. With almost unlimited resources at their fingertips, they’re able to get everything they...December 17, 2019
Style Billionaires: These Are The Wealthiest People Behind The Biggest Names in Fashion Today
The fashion industry is one of the largest segments of the world’s economy. In fact, sources estimate that it is currently...December 16, 2019
You’ll Definitely Learn a Lot From This Writer’s Story About The Best Piece of Debt Advice They Just Didn’t Take
One of the most common financial struggles that people face is having and managing various kinds of debts. And with the...December 13, 2019
Love Them Or Hate Them, Influencers Are Here to Stay & This Is Why
Social media influencers have gotten a bad reputation in the past years because of some people’s negative perception of their job....December 12, 2019
Dreaming of Retiring Early? Follow These Tips From Actual Self-Made Millionaires Who Turned The Dream to Reality
A lot of people dream of being able to retire earlier than normal. Who wouldn’t, right? Surely, the thought of working...December 11, 2019
Here’s Your Inside Look At an Extravagant $48 Million Florida Estate That Looks Worth Every Penny of Its Eye-Popping Price Tag
There are mansions. Then there are megamansions. And this new Italianate-style estate in the city of Coral Gables, Florida certainly counts...December 10, 2019